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Banking with Shostra Bank

How to useShostra Banking

What would you like to learn about
Getting started
Making payments
Managing bills
Manage your account
Security

Online Banking available to customers aged 11+ with a Shostra Bank account.

 

How to get started with Online Banking

Set up your card reader & biometrics

A card reader is a security device needed by all customers looking to get the most out of Online Banking. It works with your Online Banking service to provide an extra layer of protection against online fraud.

You can also register your biometrics on your mobile app by navigating to biometric approval in settings.

These allow you to authorise certain transactions within Online Banking and on your mobile app. We use the latest technology to recognise the things that make your face unique, so we know it’s you in control of your money.

Biometric Approval is available to eligible mobile app customers aged 16 or over.

Learn more about secure authentication

Check your balance

A simple view of your last ten transactions and available balance after pending transactions all in one handy place.

How to check your balance

Making payments

Pay bills, friends, family and send money abroad all easily and securely with Online Banking. Must be aged 16+. Limits apply.

Manage your money with ease

Direct Debits

Review, create, amend or cancel your direct debits without any need to visit or call us. Criteria applies.

 

Managing Direct Debits

Standing Orders

Set up all of the regular payments you need with Online Banking. You can review and cancel standing orders too so you'll always be in control of your money. Criteria applies. 

Managing your Standing Orders

Committed to keeping you safe

We've partnered with Malwarebytes, a provider of industry recognised cyber security solutions, to make their Malwarebytes Premium product available for free. It’s available for Windows, Mac, iOS, Android and Chrome OS devices and you can protect up to 10 of your devices.

How to get Malwarebytes

Manage your account

Go paperless

Your statements and letters securely kept in one place. What's not to love? Go paperless and have seven years of records for your statements, and correspondence from the past three years.

Set up paperless

Manage your alerts

Get balance updates, be informed if you overspend to minimise charges and stay secure with notifications of unusual activity on your account.

 

Set up alerts

Manage your cards

It's stressful losing a card but with Online Banking you can report your card as lost, order a replacement and get pin reminders. 

 

Manage your cards

Use biometric approval to confirm it's really you

You are your strongest password so why not use your face (or voice which is coming soon) to approve your everyday banking needs and keep your accounts even more secure.  This will also allow you to authorise certain transactions within Online Banking and on your mobile app.

Biometric Approval is available to eligible mobile app customers aged 16 or over.

Learn more about secure authentication