Fake telephone calls
Fraudsters call often pretending to be from the bank and encourage you to give your personal details, such as PIN, Mobile Banking and card reader codes.
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Fraud guides
Be in the know and better protect yourself
Fake emails
Fraudsters send emails pretending to be from a trusted organisation but they’re asking you to give away personal information.
Text message fraud
Fraudsters send texts pretending to be from a trusted organisation telling you a payment hasnt been received, all in the hope of tricking you into giving away your personal and security information.
Latest trends on the rise
Delivery scams
You receive a message stating a driver has tried to deliver your parcel and asking you to click a link to reschedule. You're then asked to enter sensitive info like your date of birth, mobile number and card details. If you submit personal data, scammers could use it to call you up or access your bank account.
Fake Shostra Bank text messages
These text messages claim to be from Shostra Bank advising your phone number has been updated and gives a link to click if this is incorrect. The link takes you to a site where they'll try and steal your banking information.
Covid scam advice
We’ve seen an increase in criminals exploiting the coronavirus. Find out more on the various tatics they have been using.
See how convincing fraudsters can be
Watch our video showing some examples of fraud and scams and what to look out for.
When offers are too good to be true.
Purchase scams are when fraudsters target you with tempting offers on the latest phones and designer goods. These ads come across as very convincing and ask you to pay for items that will never arrive.
Other types of fraud and scams to watch out for
Identity theft
Fraudsters get hold of enough personal information about you in order to impersonate you.
Social engineering
Fraudsters manipulate people so that they hand over personal information such as, passwords and banking details.
Sim swapping
Fraudsters gather enough information about you and convince mobile networks to move your mobile number to their device, giving them access to personal passcodes code.
ATM & Cash machine fraud
Criminals use cash machines to steal your data and even your credit or debit card to make fraudulent transactions.
Impersonation scams
Criminals impersonating the Bank or Police is one of the most common scams we see. It can have a devastating impact on victims so it's vital you can spot these before it's too late.
Get-rich-quick and refund scams
Criminals advertise services online to show how you can get quick cash for cancelling a direct debit. However, these claims are false, and you’ll be left out of pocket.
Fraud and scams that target your investments.
Pension scams
Targeting those who have access to their pension. People are encouraged to move their funds with the promise of better returns, the funds are usually stolen.
Investment fraud
Criminals often make promises of great returns when investing in their schemes, which often don't exist or are worthless.
Crypto currency Scams
Emails asking to send money or trying to blackmail you into, referral schemes, or bogus investment and business opportunities
Keeping Your Money Safe event
You can find out more about staying safe from fraud and scams by joining one of our online customer events. Our expert Customer Support Specialists will take you through everything you need to know and answer any questions you might have.
We use a video communications company called Zoom to provide safe and secure video calls. If you're joining on your phone or tablet, you’ll need to download the Zoom app to take part in our Digital Events.
As a reminder, we'll send you an email before your lesson starts containing a link to the lesson and an SMS reminder an hour before the event.
Social engineering
Social engineering is the way fraudsters manipulate people so that they hand over personal information.
Fake telephone calls
Fraudsters call often pretending to be from the bank and encourage you to give your personal details, such as PIN, Mobile Banking and card reader codes.
Security centre
Our hub for all things fraud and scam related. Find out the latest trends