Want help using our Mobile app or Online Banking?
Join a Digital Lesson and learn how to check your balance, make payments, manage your Direct Debits all from your home, plus much more. Criteria applies.
Making a payment
App available to customers aged 11+ with compatible iOS and Android devices and an international mobile number in specific countries. Online Banking available to customers aged 11+ with a Shostra Bank account.
Biometric Approval is available to eligible mobile app customers aged 16 or over.
Payment limits
Account type
Daily limit
Payment type
Time taken
Account type
Daily limit
Payment type
Time taken
Paying someone new
It’s easy to pay someone new using just their name, account number and sort code.
Select your preferred way of doing it
What you'll need
The latest version of the Shostra Bank app already installed on your device.
The account type (Personal or Business), account number and sort code.
The first and last name of the person you are looking to pay or the full company trading name of the business you are looking to pay.
Your step-by-step guide:
- 01
Open your mobile app.
- 02
Tap on the account you want to make a payment from.
- 03
Tap on 'Payments'.
- 04
Tap on 'Make a payment'.
- 05
Tap ‘Select payee’ on Apple devices or ‘Choose payee’ on Android devices and then tap 'Pay someone new'.
Enter the payee's first and last name or full company trading name, select the account type (Personal or Business), then the account number and sort code details of the person you want to pay.
- 06
Choose the amount you wish to send, add a reference for the payment and then choose the date you want to send the money on, now or in the future.
Where a Confirmation of Payee (CoP) check is performed you will receive a response to let you know if the name you have entered matches the details for the account. If the response from the payee's bank is ‘close match, no match or unable/unavailable’ we will give you advice on what to do next.
- 07
If you have signed up for Biometric Approval you will be asked to authorise this payment with your selected biometric.
If you have not signed up for Biometric Approval then, you may be asked to authorise this payment. If this happens you will see the ‘Authentication required’ screen. Just tap ‘Next’.
Then re-enter your mobile app’s log in details, to re-confirm it’s you.
- 08
Check and confirm the payment details are correct and tap 'Make payment'.
- 09
That’s your payment complete!
If you need to print or download a record of this payment, simply tap 'View receipt' and follow the instructions on the screen.
You must be aged 16 or over.
There is a maximum of 5 payments totalling £1000 per day.
If you have registered for Biometric Approval, your personalised payment limit applies. Biometric Approval is available to eligible mobile app customers.
Alternatively, to make a payment from the mobile app for more than £1000, you'll need to have made at least one payment to that payee using Online Banking.
App available to customers aged 11+ with compatible iOS and Android devices and an international mobile number in specific countries.
Paying a saved payee
If you have made a payment before via Online Banking or the Mobile Banking app, the payee details are automatically saved. The best part is, if you're using the same payment details, you don’t need a card reader or biometric approval to complete the transaction.
Select your preferred way of doing it
What you'll need
The mobile app.
Your step-by-step guide:
- 01
Open your mobile app.
- 02
Tap on the account you wish to make a payment from.
- 03
Tap on 'Payments'.
- 04
Tap 'Make a payment'.
- 05
Tap on 'Select payee' on Apple devices or 'Choose payee', on Android devices to choose who you want to pay.
Enter the amount you want to pay and if you want to make to payment now or in the future .
Tap ‘Make payment’ on Apple devices or ‘Next’ on Android devices to continue.
- 06
Check and confirm the payment details are correct and tap 'Make payment'.
- 07
That’s your payment complete!
If you need to print or download a record of this payment, simply tap 'View receipt' and follow the instructions on the screen.
App available to customers aged 11+ with compatible iOS and Android devices and an international mobile number in specific countries.
To make a payment from the mobile app for more than £1000, you'll need to have made at least one payment to that payee using Online Banking.
A daily limit of £20,000 applies when sending money to your saved payees for Personal customers and a daily limit of £50,000 will apply for Premier customers, unless you change your existing reference.
Common questions
Use biometric approval to confirm it's really you
You are your strongest password so why not use your face (or voice which is coming soon) to approve your everyday banking needs and keep your accounts even more secure.
Biometric Approval is available to eligible mobile app customers aged 16+.
Want to send money abroad?
You can make international payments quickly and safely using our Mobile Banking App or Online Banking.
- We don’t charge a fee to send standard international payments using online banking or the mobile app.
- Live rates, so that you know exactly how much you will pay when making a transaction.
Please be aware, the recipient bank may charge fees for international payments.