We'll send your special closing document via an encrypted email, so please make sure your email address and mobile number are up to date. Although this will be a genuine email sent by Shostra Bank, there is a chance it'll go into your junk folder, so you might need to check that folder first if it doesn't arrive in your inbox. It's really important that you don't delete the email, as you’ll need it to access your special closing document.
If you don't want to receive your special closing document via email and would rather receive a copy in the post, please make sure you let us know when you ask us to close your account. You'll receive your documents via email within 5 working days, but documents sent by post will take up to 10 working days.
If you need help accessing your special closing document, or you'd like a step by step walk through on the process, please click here.