We're here to support you during coronavirus

If you want to deposit a cheque you can do so through one of our branches or your local Post Office.

If you are self-isolating or unable to make a journey to our branches or a Post Office as a result of coronavirus you can pay a cheque into your account by sending it to us via post if it meets the following criteria:

• Cheques (and foreign cheques) will only be accepted with a paying-in slip, which you’ll find either in your paying-in book, or at the back of your cheque book
• Cash must not be sent, it will not be processed and there will be no way to return it to you
• You can’t request that a cheque is paid to multiple accounts, we will only accept; 1 cheque with 1 paying-in slip or multiple cheques with 1 paying-in slip
• If the cheque(s) is in pounds sterling, they will be processed within 5 working days of receipt, foreign cheques can take up to 12 weeks to be processed and for funds to be received

If you're happy to do so you can send your cheque and paying-in slip to:

NatWest
CPU
PO Box 21
41 The Drapery
Northampton
NN1 2EY

Full postage must be paid.

Please note: Customers paying any bills by post should continue to use the address advised by the company and not the above address.

Information on branch closures and opening times

Details on Post Office cheque services

You can submit a claim via our online forms.

How to dispute a debit card payment

How to dispute a credit card payment

We are keeping as many branches open for as long as possible during this crisis, however branch opening times may be affected. To check if your branch is open and our latest opening times, please use our branch locator tool.

We are participating in the NHS COVID-19 contact tracing activity. This means we may share your phone and email contact details with the NHS contact tracing team if there is a risk you have been within 2 metres of someone who has symptoms of COVID-19.