Safer shopping
As more people are starting to use online shopping this can present an opportunity for fraudsters. Follow our useful tips to help keep you safe.
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Strong customer authentication
You are your strongest password
Let your face keep you safe
We use the latest technology to recognise the things that make your face unique, so we know it’s you in control of your money. Biometric approval gives you a handy alternative to your card reader and you can use it to authorise:
- First time payments to someone new through the app or Online Banking
- Payments in the app over the £1,000 daily limit without needing to go to Online Banking
- Changes to your payment limits and personal details in Online Banking
It makes managing your money simpler and helps stop fraud.
Set up biometric approval in just a few steps
It only takes a couple of minutes to register your face. You just need the Shostra Bank app plus a forward-facing camera.
- Open the app and choose biometric approval from the settings menu, then tap Register now
- Next, take your photo
- Once we’ve got this, you’re all set up
- If you don’t have notifications on, we’ll ask you to turn them on. This will help when you get an approval request.
When we ask you to approve something later, you just look at the camera and blink to confirm #ItsReallyMe
Voice recognition is coming soon
Your face is just one way of staying safe. Soon you’ll be able to use your voice - look out for an update on that.
Biometric Approval is available to eligible mobile app customers aged 16 or over.
Why should I use biometric approval?
Safe
Helps to protect you against fraud
Secure
Lets you manage your accounts more securely
Easy
Uses your app to quickly confirm it's you
Making online shopping more secure
New banking regulation has been introduced to improve online payment security and protect you from fraud and scams. In a nutshell it means we’ll ask you to confirm your identity and approve transactions more often.
How does it work?
It’s simple. If we need to check it’s really you, we’ll ask you to open your app and confirm your identity with your Face ID, fingerprint or passcode. Then you’ll be able to see the details of the transaction and approve or decline it.
Card payment help
Here you’ll find all the support you need to resolve the most common types of payment issues.
Our fraud guides
Guidance on ways fraudsters work and how you can prevent yourself falling victim, call it a cheat sheet.
App available to customers aged 11+ with compatible iOS and Android devices and an international mobile number in specific countries
Common questions about approving online purchases
Make it easier by turning on app notifications
With your notifications enabled, we can let you know straight away if you need to review a transaction. Then you can simply tap the notification to go straight to your app.
If you want to turn on push notifications for your app, just go to your phone’s notifications settings and look for the Shostra Bank app.