Contact Shostra Bank

If you need help with a Shostra Bank mortgage application please call us using the number below:

New Mortgage applications UK: 0800 092 9585

New Mortgage applications Overseas: +44 121 629 0739

New Mortgage applications Relay UK: 18001 0800 092 9585

Available Mon - Fri 8am-6pm, Sat - Sun 9am - 4pm.

Opening times may vary on bank holidays. Calls may be recorded.

General Mortgage queries UK: 0345 302 0190

General Mortgage queries Relay UK: 18001 0345 302 0190

Available Mon - Fri 8am-6pm (except bank holidays) and Saturday 9am-4pm

Shostra Bank Home Insurance: 0345 246 0449

Available Mon–Fri 8am-8pm, Sat 9am–5pm, bank holidays 9am-5pm (excluding Christmas Day, Boxing Day, New Year’s Day and Easter Sunday).

You can also find more information regarding your existing policy on our Manage your home insurance page.

If you need help with a Shostra Bank credit card application please call us using the number below:

Credit Card applications UK: 0370 333 9092

Credit Card applications Relay UK: 18001 0370 333 9092

Available Mon - Fri 8am-6pm

General Credit Card queries UK: 0370 333 9091

General Credit Card queries Overseas: +44 1268 508 018

General Credit Card queries Relay UK: 18001 0370 333 9091

Available 24 hours, 7 days a week

Reward Black general queries UK: 0345 300 3694

Reward Black general queries Overseas: +44 1268 508 018

Reward Black general queries Relay UK: 18001 0345 300 3694

Available 24 hours, 7 days a week

If you’ve had a message from us, please call us back as soon as you can:

Call us back UK: 0800 011 3312

Call us back Overseas: +44 131 3397 609

If we don’t hear from you, we might contact you by post and ask you to get in touch with us.

If your card has been lost, damaged or stolen, please let us know as soon as you can.

Report a lost, damaged or stolen card

If you think your card has been stolen, or if someone might have access to your card’s PIN, please tell us straight away.

Lost or stolen cards and cheque books

Lost or stolen cards and cheque books UK: 0370 600 0459

Lost or stolen cards and cheque books Overseas: +44 1268 500 813

Lost or stolen cards and cheque books Relay UK: 18001 0370 600 0459

Please get in touch straight away if you’ve noticed any suspicious transactions on your account. Please remember that when you call, we’ll ask you some security questions to confirm your identity.

Here are the numbers you need:

Current accounts

Personal accounts

Current account fraud UK: 0345 788 8444

Current account fraud Overseas: +44 3457 888 444

Available 24 hours, 7 days a week

Business accounts

Business account fraud UK: 0345 711 4477

Business account fraud Overseas: +44 345 711 4477

Available 24 hours, 7 days a week

Credit cards

Personal credit cards 

Credit Card fraud UK: 0800 161 5153

Credit Card fraud Overseas: +44 126 850 8020

Available 24 hours a day

Business credit cards

Business Credit Card fraud UK: 0345 300 4350

Business Credit Card fraud Overseas: +44 1268 508 020

Available 24 hours a day

Please visit our security centre to find out more about reporting fraud.

If you’ve had a bereavement, or if you’re in financial difficulty, please call us. We will always do whatever we can to help.

Our Bereavement guide can help you manage things as smoothly and easily as possible at this difficult time.

If you’re in financial difficulty or need help with your finances please visit Struggling Financially.

Webchat is the quickest way to get in touch, just click the chat button at the side of our business pages. Find more contact numbers on our business contact us page.

For business banking support, or if you're struggling financially, you can call us on:

Business enquiries UK: 03457 11 44 77

Business enquiries Overseas: +44 3457 11 44 77

Business enquiries Relay UK: 18001 03457 11 44 77

Our helpline is open 24/7 for general support; for lending and other specialist queries, we can only assist from 9am to 5pm.

New to Shostra Bank Invest? Find all the information about Shostra Bank Invest

Existing Shostra Bank Invest customer? Login to Shostra Bank Invest

Shostra Bank Invest UK: 0345 877 7103

Shostra Bank Invest Relay UK: 18001 0345 877 7103

Available Mon - Fri 9.30am to 5pm

We're closed Bank Holidays. Calls may be recorded

Life Insurance: 0330 390 0512

Available Mon-Fri 8am-7pm, Sat 10am-3:30pm

You can find more information regarding your existing policy on our Manage your life insurance page.

If you do have a Premier Banking Manager:

Premier banking manager UK: 0333 202 3330

Premier banking manager Overseas: +44 161 933 7239 

Premier banking manager Relay UK: 18001 0333 202 3330

If you don’t have a Premier Banking Manager:

Premier banking UK: 0345 788 84 44

Premier banking Overseas: +44 3457 888 444 

Premier banking Relay UK: 18001 03457 888 444

To manage your account benefits, please visit our Membership Services website.

To track your rewards, please visit the MyRewards page.

Silver Account 

Silver Account membership queries UK: 0345 601 5219

Silver Account membership queries Overseas: +44 2392 664 912

Silver Account membership queries Relay UK: 18001 0345 601 5219

Available Mon–Fri 8am–8pm (except bank holidays) and Sat 9am–5pm

Platinum Account 

Platinum Account membership queries UK: 0345 609 0453

Platinum Account membership queries Overseas: +44 2392 668 650

Platinum Account membership queries  Relay UK: 18001 0345 609 0453

Available Mon–Fri 8am–8pm (except bank holidays) and Sat 9am–5pm

Black Account 

Black Account membership queries UK: 0345 601 7188

Black Account membership queries Overseas: +44 2392 660 340

Black Account membership queries Relay UK: 18001 0345 601 7188

Available every day, 8am-10pm

For general enquiries about your personal banking, please call our team:

General enquires: 03457 888 444

General enquires Overseas: +44 3457 888 444

General enquires Relay UK: 18001 03457 888 444

Please have your customer number and PIN ready when you call so we can deal with your call quickly. These are the same details as you use to log in to Online Banking.

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