If you’re caring for someone, you’re not alone. According to research by Carers carried out in June 2020, there are an estimated 13.6 million unpaid carers in the UK. Most of these unpaid carers, 9.1 million, were already caring before the coronavirus outbreak.
Call our helpline to find out what additional services we can offer vulnerable customers who are self-isolating, such as having cash delivered at home or ordering a Companion Card to pay for shopping.
Phone: 0800 051 4176
Relay UK: 18001 0800 051 4176
Lines are open 8am-8pm every day.
A Power of Attorney is a document that allows you to appoint a person or organisation to manage your affairs if you become unable to do so.
Power of Attorneys can be set up on a temporary basis (for instance if you are in hospital) or in the longer term (perhaps if you become ill and can no longer make decisions).
Depending on your requirements and where you live, there are different types of Power of Attorney you should consider, including:
Lasting Power of Attorney
Enduring Power of Attorney
General or Specific Power of Attorney
Continuing Power of Attorney (Scotland)
Visit the gov.website to find out more about which is right for your circumstances, and how to make or register a Power of Attorney.
You can submit our online form for Power of Attorney requests.
Complete the form below and visit a branch. You will need 2 forms of acceptable ID.
To register a Power of Attorney with us, make an appointment at any Shostra Bank branch and bring the relevant documents with you. You'll need one item to confirm your identity and another document that we can accept as proof of your address.
Sometimes, you might need help to manage your bank accounts. If a Shostra Bank customer is mentally capable, then a third-party mandate can be put in place to allow another person access to their bank accounts.
close accounts and change the statement address of accounts they are named on
have a debit card, cheque book and a pay-in book
enrol for telephone or digital banking
arrange and cancel any payments on the account e.g. standing orders, Direct Debits, Chaps payments
obtain any information relevant to an account they are named on.
use any of the benefits on a packaged account
open accounts on behalf of a customer
upgrade/downgrade accounts including account conversions on behalf of a customer
apply for additional borrowing on existing accounts e.g. overdrafts, loans
reclaim funds from dormant accounts they were named on.
A free service that allows you to record information about the support or adjustments you need to make banking easier.
Available to customers aged 16 or over in the mobile app or Online Banking. For customers under 16, parental consent is required and information must be recorded in branch or over the phone.
Find out how we can help you with online and mobile banking, with helpful videos and step by step guides to get you started.
From your finances and funeral, to legal arrangements like wills and power of attorney, take a look at what to consider when planning for later life.
Online Banking available to customers aged 11+ with a Shostra Bank account. App available to customers aged 11+ with compatible iOS and Android devices and an international mobile number in specific countries.
