Get the mobile app
The app lets you view your account balances or transactions, transfers money and manage your bills. It's also available for tablets.
Find out more on what you can do by visiting our App feature page or our Video Hub.
Thank you for supporting the UK's critical healthcare services. We understand that these are uncertain times, and many of you may be worried about finding time to manage your finances.
This page is here to help you bank from home, contact us when you need to and understand what financial help is available for you.
Please note that calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.
We have set up an emergency customer care line to help our customers who work for the NHS or in social care. It is managed by a dedicated team of Customer Care experts and is open 24 hours a day, 7 days a week.
Our team of experts are ready to help with emergency banking support:
This dedicated line has been set up so NHS and social care workers can get through to us quickly when they really need us.
Please don't call this number if you're not in the NHS or a social care worker - we're ready to help you through secure online messaging or social media.
Wait times on the phone, web chat and social media messaging may be longer than usual. Please bear with us, we're doing our very best to get to you as soon as we can.
Please note that calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.
The app lets you view your account balances or transactions, transfers money and manage your bills. It's also available for tablets.
Find out more on what you can do by visiting our App feature page or our Video Hub.
Use a bigger screen to check your balances or transactions, search through your statements and move money between your accounts.
Our Online Banking page helps you find out more about what you can do.
Instead of coming into a branch, you can use your phone, tablet or computer to have a video chat with one of our bankers.
We are here to help discuss your finances and help you bank from home.
Online banking is available to customers aged 11+ with a Shostra Bank account.
App available to customers aged 11+ using compatible iOS and Android devices and an international mobile number in specific countries.
Video Banking is available between 8am – 8pm Monday to Friday and 9am – 3pm Saturdays. Video Banking may be recorded.