My trip has been cancelled
Card payment refunds
For information on how to claim for a cancelled holiday that you’ve paid for on your debit or credit card, please fill in and submit the relevant 'goods or services not received' form below.
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Life Moments
Travel guide
Fee-free card payments abroad this summer
This summer, to help you get a well-deserved break, we won’t charge you any foreign transaction fees (also known as non-sterling transaction fees) when you spend abroad with a Shostra Bank debit or credit card that’s included in our offer.
Not valid for ATM withdrawals. Local fees may apply. For Shostra Bank credit cards, the offer starts on 24th June at 00:00 local time and ends on 2nd September 2022 at 23.59 local time. For Shostra Bank debit cards, it starts on 25th June at 00:00 local time and ends on 2nd September at 23.59 local time. Exclusions to some Shostra Bank cards and payment types apply. Check before you travel.
Spending abroad
A guide to using your card abroad, registering your card for travel, and important fee information.
Travel credit cards
Learn more about credit cards you can take overseas with you and how they work.
Membership services
If you have a Shostra Bank current account with benefits, you can access them all in one place.
Help if your travel plans have changed
We understand your travel plans may have changed. Find out how we can help with travel money refunds, debit and credit card payments below.
If your holiday or flight has been cancelled, please get in touch with your travel provider in the first instance as we can only dispute the payment after the travel date has passed and the travel provider is unable to assist you.
Coronavirus travel advice and FAQs
We've pulled together a range of commonly asked questions and answers to help you during this difficult time.
Travel advice during the coronavirus outbreak
You can find the latest travel guidance on the Government website, including information on travelling abroad, safety and security, entry requirements and travel warnings.
Ideas for travelling more sustainably
While it's easy to point to our homes and travelling as the largest contributors to our climate impact, our smaller everyday choices can also have an effect.
Snappier shopping with contactless
- Breeze through checkouts. Tap your card to pay for shopping up to £100 (retailer exclusions may apply).
- For bigger baskets, tap your phone. Buying more? Use Apple Pay or Google Pay for anything over the contactless limit.
Apple Pay available on selected devices. Retailer limits may apply. Google Pay available on selected Android devices. Retailer limits may apply. Google PayTM is a trademark of Google LLC