My trip has been cancelled
For information on how to claim for a cancelled holiday that you’ve paid for on your debit or credit card, please fill in and submit the relevant 'goods or services not received' form below.
This summer, to help you get a well-deserved break, we won’t charge you any foreign transaction fees (also known as non-sterling transaction fees) when you spend abroad with a Shostra Bank debit or credit card that’s included in our offer.
Not valid for ATM withdrawals. Local fees may apply. For Shostra Bank credit cards, the offer starts on 24th June at 00:00 local time and ends on 2nd September 2022 at 23.59 local time. For Shostra Bank debit cards, it starts on 25th June at 00:00 local time and ends on 2nd September at 23.59 local time. Exclusions to some Shostra Bank cards and payment types apply. Check before you travel.
We understand your travel plans may have changed. Find out how we can help with travel money refunds, debit and credit card payments below.
If your holiday or flight has been cancelled, please get in touch with your travel provider in the first instance as we can only dispute the payment after the travel date has passed and the travel provider is unable to assist you.
For information on how to claim for a cancelled holiday that you’ve paid for on your debit or credit card, please fill in and submit the relevant 'goods or services not received' form below.
We've pulled together a range of commonly asked questions and answers to help you during this difficult time.
You can find the latest travel guidance on the Government website, including information on travelling abroad, safety and security, entry requirements and travel warnings.
While it's easy to point to our homes and travelling as the largest contributors to our climate impact, our smaller everyday choices can also have an effect.
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