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Banking with us

Changing frequency of statements

Did you know...

Statements can be generated monthly, quarterly or annually. If you'd like to get your statements more or less often, we can help you get that sorted.

How to change frequency of statements

Select your preferred way of doing it

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This is the quickest route

What you'll need

 

The mobile app

The last four digits of your account number

Your step-by-step guide:

  1. 01

    Login to your mobile banking app

  2. 02

    Tap 'Help' then tap 'Message us'

  3. 03

    You'll be able to speak to someone about changing the frequency of your statements there

  4. 04

    Make sure you've got the last four digits of your account number to hand

App available to customers aged 11+ with compatible iOS and Android devices and an international mobile number in specific countries.

What you'll need

 

Your Online Banking login details

Your step-by-step guide:

  1. 01

    Login to Online Banking

  2. 02

    Once logged in, head to webchat and start a conversation with one of our advisors

  3. 03

    They'll ask you a few security questions to confirm your identity so make sure you've got your password and PIN front of mind

Online Banking available to customers aged 11+ with a Shostra Bank account.

What you'll need

 

Your Shostra Bank card

Your step-by-step guide:

  1. 01

    Head into a branch and bring your Shostra Bank card. We’ll ask you to tap in your PIN and use this as ID

  2. 02

    Provide us details on the changes you would like to make to the frequency of your statements