Discover our tips to reduce transaction fees on your business account. They're simple things that could save you money. Of course, if you've got a start-up account you won't pay transaction fees until your first 18 months are up, but it's still worth a look to get you into that mindset from the start.

Find out how to reduce your fees

What else are you looking to do?

View your account balance Close

To view your account balance, log in to Online Banking and you’ll find your balance and available balances on the ‘Account Summary’ page.

If you don’t have Online Banking yet, you can sign up here. You’ll need your account number and sort code.

Apply for or manage overdrafts Close

The easiest way to apply for an overdraft is to log in to Online Banking.

Alternatively, you can complete our online application form.

For more information, and to apply, visit our Business Overdrafts page.

Increase or decrease an existing overdraft

Our new online application form is the fastest way to apply for a limit increase to your existing business overdraft. Follow the link below to begin:

Apply Now

Transfer money between accounts Close

The quickest way to transfer money between accounts is via Online Banking or the mobile app.

If you don’t have Online Banking yet, you can sign up here. You’ll need your account number and sort code.

Order a cheque or paying in book Close

You can order cheque books and paying in books by using this digital form.

If you have Online Banking

Once you’ve placed your first order via the form, you can place future orders through Online Banking.

Cora, our digital assistant, can also place the order for you. Click ‘Help’, then ‘Message us’ and ask Cora to ‘order cheque book’. She’ll take the details and process your request.

Change business name Close

The best way to change your business name is via Online Banking or the mobile app.

If you’re a sole trader, limited company, PLC, partnership or LLP, log in to Online Banking and click ‘Help’.

Limited companies can also update their business name using the Change your details digital form.

Order account statements Close

The quickest way to order account statements is via Online Banking or the mobile app.

You can sign up for Online Banking here. You'll need your account number and sort code.

To amend your statement preferences:

You'll need to speak to our webchat team to change the frequency of your statements.

Our team are here to help you 7am to 8pm Monday to Friday, 8am to 8pm on Saturdays, and 9am to 5pm on Sundays.

Click 'Chat now' to get started.

Make payments and pay bills Close

The quickest way to make payments and pay bills is to use Online Banking or the mobile app.

Once logged in to Online Banking, go to ‘Payments and transfers’ in the top menu and select "Make a payment".

If you’re using the mobile app, choose the correct account and then select what you want to do.

If you don’t have Online Banking yet, you can sign up here. All you need is your account number and sort code.

Cancel a Direct Debit Close

The quickest way to cancel a Direct Debit is to use Online Banking.

Once logged in, from the 'Direct debits' section, select 'Manage direct debits'. If you need any help, click the support button there.

You can also use the mobile banking app. Choose the correct account and then select ‘Direct debits’.

If you don’t have access to Online Banking:

You can cancel a Direct Debit using this digital form:

Cancel Direct Debit form

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

Get more information on timescales and when to cancel a Direct Debit.

Order certificates of interest or balance Close

The quickest way to order certificates of interest or balance is via Online Banking, where Cora, our digital assistant, can do this for you

Just log in, select Select ‘Need help’, then ‘Chat now’ and type ‘order certificate of balance’. Cora will take the details and process the request for you.

You can also order a certificate of balance using our digital form

Order certificate of interest

If you have Online Banking or the mobile app:

You can also do this using the mobile app. Choose the correct account and select ‘Documents’.

If you don’t have Online Banking:

You can also order a certificate of interest using our digital form

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

Manage your business cards

Debit cards

Discover our tips to on how to use your debit card, to help you get the most out of it. If your card has been lost, stolen or damaged, please use the correct form to let us know about it. We'll issue a new card and make sure the old card is cancelled.

Learn more about your business debit card

Credit cards

You can head over to our dedicated page where you’ll be able to get helpful information on how you can view and manage your cards online. You can complete tasks such as adding new cardholders and amending your card details.

Manage your credit cards

Answers to common questions

How do I get help with card reader issues? Close

Visit our dedicated card reader help page for more information on card readers, what they're for and how to use them.

You need to order your first card-reader through Online Banking.

How to order a new card reader.

Once your card reader arrives, make sure you enable it.

Card readers can only be activated 48 hours after they’ve been ordered.

How can I review and minimise my account charges? Close

You can find out how to minimise account charges and see a full breakdown of business account tariffs and charges on this page:

Business account charges page

How do I query transactions or charges on my account? Close

If you’re unable to resolve the issue with the payee directly and want to challenge a transaction, or you still don’t recognise it, you can find out about your options on our Card Payment Support page.

How do I make international payments? Close

Do I need to inform you if I'll be using my card abroad? Close

If you’re travelling abroad and you plan on using your Shostra Bank cards, it’s a good idea to let us know and we’ll make sure your spending isn’t affected.

You can register your travel plans via Online Banking and our mobile app.

Managing your accounts

Start a chat to manage your account

Manage your payments

Change your details

Manage your signatories

Open and close accounts

Complete account tasks quickly through Online Banking

Forms to manage your account

Ways to save on business account charges

What else are you looking to do?

Manage your business cards

Debit cards

Credit cards

Answers to common questions

Additional business support

Bankline support

Coronavirus support

Support centre