We've committed to making our services available to everyone

Most of our branches have:

A permanent or temporary ramp or level access.

Automatic, bi-folding or power assisted doors.

Interview rooms at ground level with access suitable for wheelchair users.

As well as providing hearing induction loops at our counters, we also have portable loops to use in interview rooms. If you need an RNID interpreter to be present when you visit, we can arrange that for you, free of charge. Just give us a few days' notice.

To support our partially sighted customers, we're incorporating colour contrasting designs into our signage and branch layouts.

The keyboards on our new cash machines have the following features:

Raised dot on the number 5.

Coloured keys for 'entry' and 'error'.

A depression in the middle of the keys making the keys easier to press.

For more information visit www.relayuk.bt.com.

The pages on this site have been tested on PCs with Microsoft® Windows 2000/XP or Windows 7, on these browsers:

Microsoft® Internet Explorer version 7, 8 and 9.

FireFox 5.0 and higher.

Google Chrome.

If you use Microsoft Internet Explorer: Press 'Alt' and the access key letter, then press enter.

If you use Google Chrome: Press 'Alt' and the access key letter at the same time.

Click access key 'H' to load the home page

Click access key 'N' to skip to the main navigation of a page