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Change of Address Hub

On this page
How to update your address with us
Other places to update
Ways to stay in touch
Financial Health Check
Reason for the move

How to update your address

When you move house, you'll need to change the address that we hold for you. Mobile Banking is the quickest way but you can use Online Banking, visit a branch or use telephone banking instead

You can learn how to change your business address here.

Select your preferred way of doing it

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The quickest route

What you'll need

 

Access to Online Banking

Your activated card-reader

Your step-by-step guide:

  1. 01

    Log in to Online Banking

  2. 02

    Select 'Your Details' from the left-hand menu

  3. 03

    Select 'Update your address details'

  4. 04

    If our webchat agents are available they can help you update your address.  Click 'Start chat now' to get in touch with one of our agents or you can find the number to update your details over the phone

Online Banking available to customers aged 11+ with a Shostra Bank account.

What you'll need

 

Your Shostra Bank debit card

Photographic ID 

 

Your step-by-step guide:

If you need to change your address, you could always come into a branch and do it from there.

Make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you.

Then we can go about helping you change your address. The change will take place with immediate effect.

For credit card customers:

A change of address form will be completed and submitted by the branch. It will then take 2 days for the change of address to be updated.

What you'll need

Your Online/Telephone Banking login details (they’re the same)

Your step-by-step guide:

  1. 01

    When you call us you will hear an automated menu where you can make a selection based on what you want to do.

    UK: 03457 888 444

    Relay UK: 18001 03457 888 444

    Overseas: +44 8705 888 444

  2. 02

    Press 4 to go through to one of our team

  3. 03

    A Shostra Bank team member will guide you through the process

  4. 04

    You’re done. Check your Online Banking and you’ll see it’s been updated

For credit card customers:

Call the number on the back of your card, a Shostra Bank team member will guide you through the process. 

You can use telephone banking when you have registered for Online Banking, and vice versa. Online Banking available to customers aged 11+ with a Shostra Bank account.

What you'll need

 

Access to Mobile Banking

Registered for biometric approval

Your step-by-step guide:

  1. 01

    Log in to Mobile Banking

  2. 02

    Select your profile using the person icon on the top right

  3. 03

    Select 'Manage your personal details'

  4. 04

    Select the arrow next to your address

  5. 05

    Follow the on screen instructions to change your address

App available to customers aged 11+ with compatible iOS and Android devices and an international mobile number in specific countries

Other places to update 

It's important to not only keep friends and family informed of your new address, but organisations like your employer too. 

We've created this handy checklist of who to update.

Update the important things 

  • Banks/ Building Societies
  • Your employer - they need to know to update your contact details, but more importantly they need to know for your payroll.
  • Other financial providers - Investments, Pensions, Insurance providers
  • Student Loans Company- make any changes to your personal account by visiting the website.  
  • Hire Purchase Providers
  • Utilities (Electricity, Water, Gas, Internet, Phone, TV Licence)
  • Inland Revenue - One of the most important places that needs to know when you change address is Inland Revenue for your taxes update this information on gov.uk. 
  • Council Tax - update your Council Tax address visit the gov.site.
  • Health Providers (Doctor, Dentist, Optician, Vet)
  • Education (School, University)
  • DVLA - you must update your driving licence with your new address. 
  • Gym/ Sport Club Memberships
  • Loyalty Cards
  • Newspaper or Magazine subscriptions 

 

 

Ways to stay in touch

We're always here to help, round the clock and whenever you need us most

 Local branch

If you've moved to a new area, learn about what you can do in your local branch or local Post Office.  

Find my nearest branch
Make a Complaint

 Bank from home          

Bank wherever, whenever with the Shostra Bank app or from the comfort of your home with Online Banking. Criteria apply. 

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Now you've moved 

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Are you a renter?

Whether you're just starting your rental journey or already on it, you'll find some helpful guidance around things to consider when renting in the Renters guide. 

Renters guide
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Bought your first home?

 It's important to take proactive steps to make your money go further, our Helpful Banking Hub has practical ways to help you get your affairs in order.

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