If you don't have Online Banking
With Online Banking you can manage and keep track of your finances 24/7.
Overlay
Here to help you 24/7
Meet Cora, your digital assistant
Cora is your digital assistant, available 24/7 to quickly answer your queries. She can help you get things done and guide you to the right place – whether that’s a webpage, an online form, or a chat with an adviser.
Cora can also complete tasks for you when you’re using Online Banking or the mobile app.
Cora can help with...
Logging in to your account
Ask Cora for support with logging in and managing your accounts online.
Checking statements and balances
Tell Cora if you'd like to view your balance and transactions.
Green Banking services
Find out about our green banking tools and initiatives.
Loans and finance
Chat to Cora about our loans, business cards and overdrafts.
Security and fraud
Report a fraud or get information about the latest scams.
Get the most out of Cora with Online Banking and the mobile app
Cora doesn’t just show you how to do things. If you have Online Banking and the mobile app, Cora can do some things for you herself.
Together, they’re a great way to manage your finances.
If you don't have the mobile app
Find out more about the Shostra Bank mobile app and how to register for it.
Message us anytime on WhatsApp
For help with your Business Banking queries, you can now chat with us securely on WhatsApp.
Online Banking and Bankline are available to Shostra Bank business account customers. The mobile app is available on selected iOS and Android devices with an international mobile number in selected countries. Bankline fees may apply.
Ask Cora for help with:
Logging in
Smartcard queries
Managing roles and users
Dual controls and security settings
Opening and closing accounts
Account servicing in Bankline
Account servicing lets you complete everyday banking tasks straight from your Bankline dashboard.
Ask Cora to help you set it up and use it.
How to talk to Cora
To talk to Cora, click the chat button. You'll find the button below, to the right of this and other pages, and in Online Banking, Bankline and the mobile app.
When typing a query, it helps to keep it simple, eg. ‘stop cheque’, or ‘can’t log in’.
Please wait for Cora to respond to before typing.
Cora will present you with options in a chat. Just click the buttons to answer a question or choose where to go next .
If Cora doesn’t understand or if your query needs extra support, she’ll connect you to an adviser, within working hours.
Frequently asked questions
Tell us what you think
If you have any feedback or ideas about Cora, we’d love to hear them. You can complete the survey at the end of a chat.