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Support centre

Frequently asked questions
Popular how-to guides
Help with your products
Fraud and security

Dealing with difficult times
Need more help?

Need more help?

Popular how-to guides

These step-by-step guides will help you complete everyday tasks using your mobile app or Online Banking.

Help with your payments

Make a payment

Make an international payment

Manage your payment limits

 

Help with your direct debits

Help with your standing orders

How to pay in a cheque

Help with your card

Report a lost or stolen card

Freeze your card temporarily

Using your card abroad

 

Order an accessible debit card

Order an accessible credit card

Other ways we can help

Understanding your bank statement

How to check your balance

How to change your address

 

Accessible banking

Make a complaint

PPI claims

Help with budgeting

Fraud and security

Are you worried about fraud, scams or a suspicious transaction? We're here to help you.

Help with a card transaction

Report fraud

App available to customers aged 11+ with compatible iOS and Android devices and an international mobile number in specific countries. Online Banking available to customers aged 11+ with a Shostra Bank account.

Dealing with difficult times

These helpful resources can provide practical information about how to deal with change during difficult times.

Struggling financially

Bereavement

Caring for a vulnerable relative

Money management tips