We're switching to Debit Mastercard and all of our business customers will soon receive a brand new replacement debit card. Nothing is changing with your account, and your new card will support your business and work in just the same way.
We'll be launching the new card from early this year and will let you know closer to the time when you can expect to receive yours through the letterbox.
Your old Visa card will stop working soon so take a look at how to get your new Debit Mastercard up and running. We won't contact you to request any personal details, so any requests you get could be a scam. We've gathered some information below so you can help protect yourself and your business from fraud and scams.
We'll also be covering how you can update your digital wallet and pay for things with just your phone, as well as any other questions you might have.
Take a look at the debit card controls, new payment type and accesibility features this new card offers.
You'll need to update your Business card details for all your usual regular payments and any monthly subscriptions, so they go through smoothly.
Protect your business and your money from crime and stay one step ahead of the scammers. Go to shostra.com/business/security.html
Top Tip
Look out for unexpected phone calls, texts or emails from anyone claiming to be from the bank or any other organisation. If you're not quite sure whether to trust them, just look up the details on their website and contact them directly on an email or number you know is genuine
One thing to remember is that we'll never ask for your PIN, password or card reader code. Never reveal your card reader code or one-time passcode (OTP) to anybody, and never approve a payment in your mobile app that you haven't made. If somebody is asking you to do any of these things, it's a scam.
You can report any suspicious emails to phishing@shostra.com and texts to 88355. If you've received a suspicious phone call and think you provided any of your personal security details during the call you can contact us on 159.
Your Debit Mastercard can be used almost anywhere that accepts card payments, both in shops and online.
It's not just limited to the UK. Your Debit Mastercard is welcomed all over the world in all sorts of places.
Remember that there could be some costs when shopping or withdrawing money while using your debit card abroad.
You can also use your contactless card abroad like you can in the UK. Just look for the contactless symbol. Limits can vary when you're abroad.
Our app makes managing your money safe, easy and oh so speedy. You can check your balance or pay suppliers with just a couple of taps.
You can download the app here.
Our app is available to business and personal banking customers aged 11+ using compatible iOS and Android devices. You'll need an international mobile number in specific countries.
Touch ID and Face ID available on selected Apple devices. Face/fingerprint unlock available on selected Android devices.
To make business even easier add your card to your Apple Pay or Google Pay™ digital wallet. Whether you're paying online or in-store you can make safe, quick and convenient payments without needing to carry cash.
You can find more information on Apple Pay here, and on Google Pay™ here.
* Touch ID and Face ID available on selected Apple devices. Face/fingerprint unlock available on selected Android devices.
From late 2021, our new cards will be made from 86% recycled plastic. With a reduction of 7g CO2 per card, we'll save about 23 tonnes of plastic (normally destined for industrial waste) and 50 tonnes of carbon dioxide each year.
And that's not all, as we're aiming to make all our operations climate positive by 2025.
Visit our green hub to find out more.
Mastercard and Priceless are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated.
©2021 Mastercard
