Banking in our branches
What to expect when visiting a branch
At the moment, social distancing is in place in our branches to help keep our customers safe. This means that there may be queues at our branches, and it might take a bit longer for you to be served. Read on to find out all the ways you can save time and stay safe by doing your banking at home.
Please use our branch locator to check your local branch opening hours
To help you avoid queuing, see what you can do in the Shostra Bank website and Online Banking
- App available to customers aged 11+ with a compatible iOS or Android device and an international mobile number in specific countries
- Online Banking available to customers aged 11+ with a Shostra Bank account
See how easy it is to use your app for banking
Your step-by-step guide to paying someone new:
- 01
Log in to your Shostra Bank app, tap on the account you want to make a payment from, select 'Payments' and then 'Make a payment'.
- 02
Tap ‘Select payee’ on Apple devices or ‘Choose payee’ on Android devices and then tap 'Pay someone new' and put in the name and account details of the person you want to pay.
- 03
Choose the amount you wish to send, add a reference for the payment and the choose the date you want to send the money on, now or in the future.
Tap on ‘Make payment’ for Apple devices and ‘Next’ on Android devices.
That’s your payment complete! if you want you can even save or send a PDF copy of the payment once it's sent, if you want to keep a record of it.
Payments under £1000 can be saved on the mobile app and will also show in Online Banking for future use.
You must be aged 16 or over and there is a maximum of 5 payments totaling £1000 per day.
Your step-by-step guide to transferring money between your accounts:
- 01
Log in to your Shostra Bank app
- 02
Click on 'Transfer' below the account you would like to transfer from
- 03
Choose the account you would like to make a transfer to
- 04
Enter the amount you wish to transfer and click ‘Make transfer’.
You can set up a transfer to leave your account up to 120 days (four months) in the future. To do this simply select ‘send later’ and choose when you want the transfer to happen
- 05
Confirm payment on confirmation screen and select 'Make transfer'
Your step-by-step guide to paying someone you've paid before:
- 01
Log in to your Shostra Bank app
- 02
Tap on the account you wish to make a payment from
- 03
Tap on 'Payments', then tap 'Make a payment'
- 04
Tap on 'Select payee' on Apple devices or 'Choose payee', on Android devices to choose who you want to pay. Enter the amount you want to pay and if you want to make the payment now or in the future . Tap ‘Make payment’ on Apple devices or ‘Next’ on Android devices to continue.
- 05
Check and confirm the payment details are correct and tap 'Make payment'.
- 06
That’s your payment complete!
If you need a record of this payment, simply tap 'Get PDF confirmation' and follow the instructions on the screen.
A daily limit of £20,000 applies when sending money to your saved payees for Personal customers and a daily limit of £50,000 will apply for Premier customers, unless you change your existing reference.
If you want to change the existing reference a daily limit of £1000 will be applied and you may be asked to authorise the payment using your app's log in details.
Your step-by-step guide to managing your standing orders:
- 01
Log in to your Shostra Bank app
- 02
Select the account that the standing order's set up for, then tap 'Standing Orders'
- 03
Select the standing order you want to amend and tap 'Amend' in the top right of the screen
- 04
Follow the on-screen steps to change the payee name, payment amount, next payment date and frequency
- 05
Review and confirm the details. Done. Sorted. Finished.
Your step-by-step guide to managing your Direct Debits:
- 01
Log in to your Shostra Bank app
- 02
Select the account that the Direct Debit is set up for
- 03
Select the 'Direct Debits' section
- 04
Select the Direct Debit you want cancelled. You will see the detail of the Direct Debit, and the option to cancel the Direct Debit will appear at the bottom of this screen
Your step-by-step guide to locking and unlocking your debit card:
- 01
Log in to your Shostra Bank app
- 02
Tap on "Current Account"
- 03
Tap on "Manage my Card & Apple Pay"
- 04
Tap on "Lock Card"
- 05
To unlock your card, tap on the button beside "Lock card" again
Your step-by-step guide to locking and unlocking your credit card
- 01
Log in to your Shostra Bank app
- 02
Tap on "Mastercard"
- 03
Tap on "Manage my card"
- 04
Tap "Lock your card"
- 05
To unlock your card, tap "Lock card" again
Your step-by-step guide to viewing your balance and transactions:
- 01
Log in to your Shostra Bank app
- 02
Tap on "Current Account"
- 03
Tap on "My transactions"
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Your step-by-step guide to opening an account:
- 01
Log in to your Shostra Bank app
- 02
Tap on "Apply"
- 03
Tap on "Current Accounts" or "Savings"
- 04
Follow the steps to open your account
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Your step-by-step guide to paying your credit card bill
- 01
Log in to your Shostra Bank app
- 02
Tap on "Mastercard"
- 03
Tap on "Pay my card"
- 04
Tap "Pay my card"
- 05
Select the account that you want to pay your credit card bill from
- 06
Choose the amount that you wish to pay and tap "continue"
- 07
Tap "confirm"
How to register for the app
Get the Shostra Bank app in minutes and join over 5 Million other customers. Our videos and step-by-step guide make it even easier to get yourself up and running with the app.
Not ready to get the app yet?
No problem, we've got some great information to help you feel confident with Shostra Bank app.
- Sign up for Digital Lessons
- View our helpful videos
- Read our Shostra Bank user guide (PFD, 6MB)
What can you do in a branch?
If you need to pay in cash or a cheque, please visit a branch or your nearest post office. You may be asked to use our automated services in the branch to pay in cash and cheques.
For large cash transactions, see our updated guidance
Branch bank holiday opening hours
Our branches may close on the bank holidays listed below. Check our branch locator for your local branch opening hours using our Find your Nearest Branch service.
To check our mobile branch routes and times, please visit our Banking with us page.
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