Transferring money between your accounts

How to make a transfer between your accounts

Do you want to move money between your Shostra Bank accounts? It could be from your current account to your savings account , or you might want to move some money into your credit card . Whatever your need, it’s a simple process.

I’d like to learn how…

Select your preferred way of doing it

The quickest route

What you will need

The mobile app

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How to transfer money between your accounts Close

Your step-by-step guide:

Log into the mobile app
Click on 'transfer' below the account you would like to transfer from
Choose the account you would like to make a transfer to
Enter amount you wish to transfer and click ‘Make transfer’. You can set up a transfer to leave your account up to 120 days (four months) in the future. When setting up a transfer to be made in the future, simply select ‘send later’ and choose when you want the transfer to happen
Confirm payment on confirmation screen and select 'Make transfer'

Get the app

App available to customers aged 11+ with compatible iOS and Android devices and an international mobile number in specific countries.

What you'll need

Access to Online Banking

There are two ways you can do this:

Option 1

To make an immediate transfer, you can use the 'Quick Transfer' box to the left of the 'Account summary' page.

Option 2

To make an immediate payment or one which is scheduled to go later, Select 'Payments and transfers' then select 'Make a payment or transfer' and follow the on-screen instructions.

Online Banking available to customers aged 11+ with a Shostra Bank account.

What you'll need

Your Online/telephone Banking login details (they're the same)

01

When you call us, you will be asked to tell us why you are calling.

Contact Number : 03457 888 444
International : +44 8705 888 444
Next Generation Text Service : 18001 03457 888 444
02

Say 'make a transfer' to transfer money between your accounts.
03

Follow the prompts to complete your transfer.

This service is accessible to next generation text relay and sign video users, visit our accessibility hub to learn more.

You can use telephone banking when you have registered for Online Banking, and vice versa. Online Banking available to customers aged 11+ with a Shostra Bank account.

What you'll need

Your debit card (so we can check your ID)

Your next steps

If you need a helping hand transferring between your own accounts, you can come into a branch and one of our team will help you.

Make sure you bring your debit card as we’ll use that and your PIN at the counter to confirm it’s you. Then we’ll be able to help you move your own money around as you wish.

Find your nearest branch

Helpful videos

To watch helpful videos on getting started and using the app, our Video hub is here to help.

Take me to the video hub