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Deleting a Payee

In a nutshell

You may have people or businesses set up who you no longer need to send payments to, it's easy to remove them.

I'd like to learn how…

Select your preferred way of doing it

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The quickest route

What you'll need

 

The mobile app

Your step-by-step guide:

  1. 01

    Log in to the mobile app

  2. 02

    Click on the account the payee is linked to

  3. 03

    Click on 'payments'

  4. 04

    Click on 'manage payees'

  5. 05

    Select the payee you would like to delete

  6. 06

    Select delete payee

  7. 07

    Confirm removal of payee by pressing 'delete' again

  8. 08

    Payee is now removed

App available to customers aged 11+ with compatible iOS and Android devices and an international mobile number in specific countries.

What you'll need

 

Access to Online Banking

Your step-by-step guide:

  1. 01

    Login to Online Banking

  2. 02

    Select 'Payments and transfers' from the left hand menu

  3. 03

    Under the 'Make a payment or transfer' heading select 'Manage payees'

  4. 04

    Click on the Payee you want to delete. The Payee details will then be highlighted

  5. 05

    Click on the 'Delete Payee' button. The full Payee details will be displayed

  6. 06

    Click 'Confirm' if the details shown are of the Payee you want to delete

    You should now see confirmation that your Payee has been deleted

Note: To avoid the possibility of a payment being sent to an incorrect person or company, it is worth checking your list of Payees every so often and deleting any that you no longer need.

Online Banking available to customers aged 11+ with a Shostra Bank account.

What you'll need

 

Your Shostra Bank card

 

Your guide:

If you need a helping hand deleting a saved payee, you can come into a branch and one of our team will help you.

We have hundreds of TechXperts up and down the country ready and waiting to offer a helping hand.

Another way to delete a saved payee is to come into branch and use one of our iPads to access your Online Banking. If you do that then please follow the deleting a saved payee through the online step by step guide.

Find your nearest branch