Talking cash machines
You can use all of our cash machines with a headset or earphones. Just look out for a black circle where a set of earphones can be plugged in.
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Help with day to day banking
Accessibility tools and guides
Accessible debit card
Our debit cards are accessible as standard, with a notch on the side, a series of raised dots or lines, and telephone numbers on the back which are 50% larger.
Accessible statements
We offer Braille, large print, coloured paper, and audio CD statements free of charge. You can speak to a member of staff in branch to request this service.
Rubber signature stamps
We offer a rubber stamp free of charge which can replicate your actual signature or printed initials and surname. You can order a stamp in your nearest branch.
Tell us more about you
Banking My Way is a service that allows you to tell us more about yourself so that we can provide the right level of support in the future. This additional information can be recorded through the mobile app or Online Banking, so that each time you interact with us we are aware of your situation.
The Banking My Way service is available to customers aged 16 or over in the mobile app or Online Banking. For customers under 16, parental consent is required and information must be recorded in branch or over the phone.
Make the most of the accessibility features on your phone
As well as the help and services we offer at Shostra Bank, we've compiled a list of additional videos showing how to make the most of the accessibility settings on your phone.
Using the accessibility features on your phone
Using the accessibility shortcut on your phone
How to use assistive touch on your phone
How to use bold text on your phone
How to make your phone display easier to see
How to increase the display contrast on your phone
24/7 messaging
We're available 24/7 in the mobile app and on the website to support you with questions about day-to-day banking. Just click 'Message us' in the app to get started.
Get an instant answer and be shown how to do things like make a payment, manage direct debits and find recent transactions.
Relay
Relay UK is a free service to help deaf people and those who have hearing loss or are speech impaired to communicate over the phone.
Dial 18001 in front of the number that you want to call and you will be connected to an operator.
Video Banking
Use your phone, tablet or computer to have a video chat with one of our team.
From a free review of your personal finances to navigating moments of financial difficulty – our colleagues could help you get on top of your finances and reach your goals.
SignVideo
SignVideo provides on demand interpretation to enable British Sign Language users to have access to telephone banking services.
SignVideo is available Monday to Friday, 8am to 6pm.